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K-State Online

Contact:

Visit the IT Help Desk

Phone: 785-532-7722
Walk in: 214 Hale Library
E-mail: helpdesk@k-state.edu

Self-service:
Submit online service request
Search IT Knowledge Base

Help

Personalized Help Session

One-on-one help sessions are now available for instructors upgrading their courses to K-State Online Canvas. Instructors can schedule an appointment to meet with a Canvas expert to review their course and answer questions. To schedule a one-on-one help session, fill out this Service-Now form. A Canvas expert will contact you to schedule a help session.

Canvas Guides

Canvas Guides are the online help documents for instructors and students using Canvas. The site is searchable and provides step-by-step lessons on how to use Canvas.  The online lessons are continually updated and many of the lessons include videos guides. The downloadable PDF manuals (include manuals for the mobile apps) are updated with every release. To access the Canvas Guides, go to https://community.canvaslms.com/welcome

Canvas FAQs

K-State maintains a set of Frequently Asked Questions for Canvas to cover as many important topics as possible.  Please refer to these for helpful information.

IT Knowledge Base

K-State‚Äôs IT Knowledge Base has a Canvas specific section that is the online repository with instructions and answers about common tasks and activity in Canvas. Visit the IT Knowledge Base section for Canvas that are specific to K-State.

Service-Now

Service-Now is the web application K-State uses to manage the support/help tickets, the knowledge base information and includes online help request forms.

Converter Tools 

Classic to Canvas converter tool

Do you need to export questions from K-State Online Classic to Canvas? Use the Classic to Canvas converter tool to move a single assignment file or multiple assignment files. 

Questions used on online and timed quizzes in K-State Online Classic can be exported and moved into K-State Online Canvas. Questions must be moved by specific assignments rather than by Question Bank. To transfer questions you need to identify: assignments, courses, terms, and versions. For step-by-step instructions on how to export your questions, view the article Exporting questions from K-State Online Classic to Canvas.

Scantron converter tool 

With the Scantron converter tool, a Scantron processed file is converted to a Canvas import, and then imported into Grades in Canvas. You must already have some content in your Canvas Gradebook before you can successfully upload any grades from .csv files.

Resources

Highlighted Resources

Instructor Guides 

Student Guides

Other Resources